On October 9, 2023, our reporter Qi Zhimin in Beijing noticed a significant shift in consumer behavior as more people are opting for electronic locks over traditional ones. While these smart locks provide added convenience, they have also raised several quality concerns that are troubling consumers. Notably, issues like “electronic lock malfunctions” and “unexpected lock activations” have surfaced as the most common complaints. A recent report from the Market Regulatory Administration indicates that around 17.1% of electronic locks sold online do not meet quality standards, mainly due to insufficient anti-theft features, posing serious safety risks.
In response to these concerns, the China Consumers Association issued a consumer advisory on the same day, highlighting four essential aspects buyers should consider when purchasing electronic locks:
1. **Check Credentials**: It’s essential to thoroughly examine product labels for the name of the product, manufacturer information, and regulatory compliance. Ensure the product comes with a complete qualification certificate, user manual, and warranty. Steer clear of unbranded or “three-no” products—those lacking a name, quality assurances, and origin.
2. **Read Instructions**: Before making a purchase, consumers should look over the user manual for critical specifications like lock dimensions, installation requirements, and compatible door types. It’s wise to select electronic locks with emergency access features for unexpected situations, along with models that have alarms for incorrect entries or tampering attempts.
3. **Focus on Usability**: With a wide range of electronic locks available, each boasting various styles and features, consumers could easily feel overwhelmed. It’s important to remain rational throughout the selection process and prioritize functionality over flashy features or promotional gimmicks.
4. **Keep Receipts**: Finally, consumers are encouraged to keep their purchase receipts, including invoices and itemized lists. If any quality issues arise during use, they should reach out to the manufacturer’s customer service promptly. Should the manufacturer’s support fall short, consumers can file a complaint with the appropriate administrative bodies or through the national consumer association’s platform.
This advisory serves as a reminder for consumers to stay vigilant when investing in electronic locks, ensuring they make informed choices to effectively safeguard their homes.
